How to Approach Consumer Council-Procedure,Links.

While buying,

Insist on the Bill.

Collect warranty/Guarantee Card,fill it up on the spot,have the Dealer sign with Stamp and file your copy at home.

While making Complaints about the Products/Services, note the Date and Time of the Complaint; if on phone note the phone number, and if possible, get the Executive’s Name who attends to your complaint.

If there ae any reference numbers allotted ,note them.

Follow up regularly.

These basic steps will make your claim stronger.

I have found the following site very useful in filing Consumer grievances and claims.

Consumer Council Logo.

http://www.icrpc.org/

National Consumer Disputes  Redressal Commission.

5th Floor, ‘A’ Wing, & 7th Floor, ‘B’ Wing, Janpath Bhavan, Janpath, New Delhi 110 001
Fax No: 23712456
PBX No : 23712459, 23712109

http://ncdrc.nic.in/

The 8 Consumer Rights
In order to safeguard consumer interest, 6 consumer rights were initially envisioned by consumer rights activists of the West, namely:

•  Right to Safety
•  Right to Information
•  Right to Choice
•  Right to be Heard
•  The Right to Redress
•  The right to consumer education

Consumer Rights and Responsibilities
These rights were conceptualized in the developed world’s consumer context where consumers are wealthy and completely dependent on the market to fullfil their needs. These rights had to be redefined keeping in mind the realities of a developing country like India. Consequently, two very important rights were added viz.:

•  The Right to Basic Needs and
•  The right to a healthy and sustained environment.

http://consumergoods.indiabizclub.com/info/consumer_rights