consumer forum

Consumers Help Line Akosha A Fraud?


Update 18/05.2015.

I had a call from a lady from Akosha , about one/two months back informing me that the management of Akosha has changed and that the present management is sorting out the issues and whether I could do anything about my post.

I replied that I have no grudge against anyone .that I would be happy to publish their stand if they could send me details and incorporate that into the Post.

An email was also received. the same day.

It was great connecting with you today – thanks for taking out the time to talk. As I mentioned, Akosha has come a long way since your blog post in March, 2014.
Akosha has been, is and will continue to be a platform for customers to get their queries resolved by brands. We are here to simply better the customer experience, and hope to make lives hassle-free and convenient. To give you a closer view of our journey, let me tell you that we have now created our app which is downloadable from the Google Play store. You can use our app to get help and answers to any query you may have. It would be great if you gave it a try!

We hope to see you change your mind about Akosha! Do reach out to me for any further questions about Akosha, I will be more than happy to give you details.

Thanks,
Micah Muhury
Program Manager
Phone: +91 997199668

The following is the clarification , action being taken by them in this regard and I am reproducing the Text, which also appears as a comment  in this Post.

This has been received today.

“Dear SKSAKASH,
We really regret that we acted so callously on your complaint. We just messed up. Although we can’t give you your time back, we would still like to do our best to help you out. Unfortunately, we are not able to locate your Akosha ticket based on the details you have given on this post. Thus, we request you to share your Akosha ticket number with us or fill this form out so that we can identify your ticket: http://bit.ly/akoshacares. Post that, one of our senior team members will give you a call to help you out.
Despite the fact that we try our best to resolve complaints, we are not able to do that for all. Here is a Quora post by our founder which will explain the constraints that we face and what we are doing to overcome them: http://www.quora.com/Is-Akosha-actually-able-to-resolve-consumer-complaints/answer/Ankur-Singla-8.
Hope you’ll understand.
Regards
Online Team
Akosha.

An email was also received to day.

This is in continuation of our conversation today. I hope you have had the chance to read the email I had sent earlier, describing Akosha‘s journey.
To add to that, it would indeed be very helpful if you could publish our side of the story as well. Here is what we have to say:
Akosha has come a long way since your blog post in March, 2014.
Today, Akosha works with more than 5000 brands in India and has handled more than 25 lakh customer service issues and has been able to get a major portion of them resolved.
Since the very nature of the task of resolving consumer complaints is pretty challenging (and perhaps that is why no one else is doing what we are trying to do), we are not able to resolve all the complaints that we work on and we are very open in communicating that to our customers. We pledge to help our customers with the case to the best of our ability but can’t give a guarantee that we’ll be able to resolve it (http://www.akosha.com/besteffort) and if the customer is really dissatisfied and the concern is genuine, we are okay with refunding the money that customer paid us.
Our current resolution rate is 61%. Although it’s not as close to what we hope for, we’re working really hard, day and night, to get better. And our hope is that the readers of this blog would also understand that and give us another chance to help them out.
In case anyone has any queries, they can send an email to support@akosha.comand we’ll do our best to help out.
Regards
Online Team
Akosha
I hope you feel convinced this time about how our services have improved and grown. Please feel free to call me if you’d like to know some more.
The original Post.

I accidentally bumped into a site http://www.akosha.com.

It states that it would help you resolve your complaints against Companies and  the site’s Home Page says thus,

Akosha: Helping Consumers

Akosha, an online platform for filling & getting your complaint resolved. We are driven to ensure that the complaint/voice of the customer is heard by the brands.

  • Total Number of Complaints Filed: 4,65,212
  • Brands That Akosha Works With: 550
  • Money Saved For Consumers: 8,32,72,000
  • Updates By Akosha: 10,13,030

We help consumer in getting resolution to their complaints from brands across India. 

Will The Complaint Be Resolved?

2

What happens of the complaint is not resolved?

3

If after all our efforts your complaint remains unresolved then we would provide you documents with which you can file complaint in consumer court.

FILE COMPLAINT ON PHONE: CALL US @ 91-91-9266603254″

It also provides an Online Complaint form.

But curiously it does not talk about any charges.”

In Life, there is nothing that is called Free Lunch.

I investigated..

AKOSHA is a Fraud ..

I have given the complaint related to Country vacations to AKOSHA ..These people are similar to those people with false promises.

Initially i was reluctant to pay AKOSHA ..but one month these people are calling me to pay the fee to them so that they will resolve within one month ..but now its been more than a month ..now THEY HAVE GIVEN UP and not even REFUNDING My money ..as they display in their website.
Complete LOSS of my money ..one to country vacation and then to AKOSHA.
GUYS ..DONT BELIEVE THIS MEDIATORS .. DO FIGHT YOURSELF by complaining or in consumer court.

After wasting my time with AKOSHA ..now i need to get up and fight for Country vacations and AKOSHA to get my money back”

Akosha is just a fraud site. They have tie ups with companies so that they will never resolve issue and you end up paying it to Akosha service. Which utlimately is no use. They never pickup ur calls and never help you
On Akosha,
Singla looked around for help and all he found was people with similar experiences who had nowhere to go. Singla, then 27, quickly sensed a business opportunity and launched Akosha in January 2011.

Akosha’s basic services are free, but it charges between Rs 299 and Rs 1,499 from customers who wish to further escalate their complaints and seek legal assistance. The customer is charged according to the nature of his or her complaint and the size of the disputed amount.

“Most customers approach us after having tried their hand with the company’s customer care executives,” says Singla. “We take up these complaints directly with the marketing departments and higher-ups in the brands.”

For paid customers, if the issue is still unresolved, Akosha goes one step further. Its employees launch a social media campaign against the target company. Akosha’s Twitter handle tweets complainant’ sproblems on the social media, an area where leading brands and service providers try their best to avoid negative publicity.

Often, brands’ social media teams are different from their marketing and the customer care departments. One department exhorts the other to settle the complaint. For companies, retaining customers is as important as avoiding negative word of mouth.

This is where Singla and his small firm are able to pressure companies to address the problem. Akosha’s Twitter handle has around 3,000 followers.

“When we launch a social media campaign, we do it on behalf of the customer. We don’t proclaim that a company or a brand is a fraud. We impartially narrate the complaint on the brands’ social media page. Akosha does not do anything that may hurt the interests of the company,” Singla says, explaining how they avoid defamation suit.

But before accepting a complaint, Singla says his team first authenticates the complaint through internal checks.

Feedback welcome both for and against.
I recommend fling your complaints by yourself .
For procedure check under Consumer Forum.

I

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4 thoughts on “Consumers Help Line Akosha A Fraud?

  1. Akosha_CST says:

    Dear Krishnamu,

    We really regret that we acted so callously on your complaint. We just messed up. Although we can’t give you your time back, we would still like to do our best to help you out. Unfortunately, we are not able to locate your Akosha ticket based on the details you have given on this post. Thus, we request you to fill this form out so that we can identify your ticket: http://bit.ly/akoshacares. Post that, one of our senior team members will give you a call to help you out.
    Despite the fact that we try our best to resolve complaints, we are not able to do that for all. Here is a Quora post by our founder which will explain the constraints that we face and what we are doing to overcome them: http://www.quora.com/Is-Akosha-actually-able-to-resolve-consumer-complaints/answer/Ankur-Singla-8.
    Hope you’ll understand.

    Regards
    Online Team
    Akosha

    Like

  2. Akosha_CST says:

    Dear SKSAKASH,

    We really regret that we acted so callously on your complaint. We just messed up. Although we can’t give you your time back, we would still like to do our best to help you out. Unfortunately, we are not able to locate your Akosha ticket based on the details you have given on this post. Thus, we request you to share your Akosha ticket number with us or fill this form out so that we can identify your ticket: http://bit.ly/akoshacares. Post that, one of our senior team members will give you a call to help you out.
    Despite the fact that we try our best to resolve complaints, we are not able to do that for all. Here is a Quora post by our founder which will explain the constraints that we face and what we are doing to overcome them: http://www.quora.com/Is-Akosha-actually-able-to-resolve-consumer-complaints/answer/Ankur-Singla-8.
    Hope you’ll understand.

    Regards
    Online Team
    Akosha

    Like

  3. sksakash says:

    I too had same experience with Akosha, I had complaint about SONY Handycam. They simply mailed them letter after payment of Rs.500/-, but later they just given local Consumer court address to go there and fight your case by your own, Thats it. So really its wasting of money as well as time.

    My main concern here is to understand if there is a way to chase & punish these fraud Practitioners, as I hv similar experience with Palmarinha Holidays of Goa providing similar services like Country Vacations. I accept that we have a fear within in facing Consumer Court although we have cheated. Also, there is local interference, as when I complained, they called me and said that Don’t do it again as people involved are from powerful group. So I am not considering not to proceed further as they have signed Contract Paper forcefully.

    Like

  4. i had a complaint with naaptol;i complained to naaptol;they declined;i complained to akosha;nothing happened;after a month akosha asked me to pay a fees to escalate the complaint;i did not go for it;i just stopped buying naaptol products;

    Like

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