I had a call from a lady from Akosha , about one/two months back informing me that the management of Akosha has changed and that the present management is sorting out the issues and whether I could do anything about my post.
I replied that I have no grudge against anyone .that I would be happy to publish their stand if they could send me details and incorporate that into the Post.
An email was also received. the same day.
We hope to see you change your mind about Akosha! Do reach out to me for any further questions about Akosha, I will be more than happy to give you details.
The following is the clarification , action being taken by them in this regard and I am reproducing the Text, which also appears as a comment in this Post.
This has been received today.
We really regret that we acted so callously on your complaint. We just messed up. Although we can’t give you your time back, we would still like to do our best to help you out. Unfortunately, we are not able to locate your Akosha ticket based on the details you have given on this post. Thus, we request you to share your Akosha ticket number with us or fill this form out so that we can identify your ticket: http://bit.ly/akoshacares. Post that, one of our senior team members will give you a call to help you out.
Despite the fact that we try our best to resolve complaints, we are not able to do that for all. Here is a Quora post by our founder which will explain the constraints that we face and what we are doing to overcome them: http://www.quora.com/Is-Akosha-actually-able-to-resolve-consumer-complaints/answer/Ankur-Singla-8.
Hope you’ll understand.
An email was also received to day.
I accidentally bumped into a site http://www.akosha.com.
It states that it would help you resolve your complaints against Companies and the site’s Home Page says thus,
Akosha: Helping Consumers
We help consumer in getting resolution to their complaints from brands across India.
Will The Complaint Be Resolved?
What happens of the complaint is not resolved?
If after all our efforts your complaint remains unresolved then we would provide you documents with which you can file complaint in consumer court.
FILE COMPLAINT ON PHONE: CALL US @ 91-91-9266603254″
AKOSHA is a Fraud ..
Initially i was reluctant to pay AKOSHA ..but one month these people are calling me to pay the fee to them so that they will resolve within one month ..but now its been more than a month ..now THEY HAVE GIVEN UP and not even REFUNDING My money ..as they display in their website.
Complete LOSS of my money ..one to country vacation and then to AKOSHA.
GUYS ..DONT BELIEVE THIS MEDIATORS .. DO FIGHT YOURSELF by complaining or in consumer court.
After wasting my time with AKOSHA ..now i need to get up and fight for Country vacations and AKOSHA to get my money back”
Akosha’s basic services are free, but it charges between Rs 299 and Rs 1,499 from customers who wish to further escalate their complaints and seek legal assistance. The customer is charged according to the nature of his or her complaint and the size of the disputed amount.
“Most customers approach us after having tried their hand with the company’s customer care executives,” says Singla. “We take up these complaints directly with the marketing departments and higher-ups in the brands.”
For paid customers, if the issue is still unresolved, Akosha goes one step further. Its employees launch a social media campaign against the target company. Akosha’s Twitter handle tweets complainant’ sproblems on the social media, an area where leading brands and service providers try their best to avoid negative publicity.
Often, brands’ social media teams are different from their marketing and the customer care departments. One department exhorts the other to settle the complaint. For companies, retaining customers is as important as avoiding negative word of mouth.
This is where Singla and his small firm are able to pressure companies to address the problem. Akosha’s Twitter handle has around 3,000 followers.
“When we launch a social media campaign, we do it on behalf of the customer. We don’t proclaim that a company or a brand is a fraud. We impartially narrate the complaint on the brands’ social media page. Akosha does not do anything that may hurt the interests of the company,” Singla says, explaining how they avoid defamation suit.
But before accepting a complaint, Singla says his team first authenticates the complaint through internal checks.