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How/Where To Complain Indane Gas Problems. Delay,Surrender, Transfer,

I have been receiving e mails on this subject.

Indane LPG

Indane Logo

For Chennai Issues.

For complaints ,contact the Regional Office IOC,Chennai, if your Sales Officer/Distributor does not answer you properly

+(91)-(44)-28339000, 28339001, 28339207, 28339018 18002333555

Regional office.

No 139 Indian Oil Bhavan, Opp To The Park Hotel, Nungambakkam High Road, Nungambakkam, Chennai – 600034.

Send email and SMS by clicking the options listed in the site at

 Or check the address at
Visit the office at Nungambakkam and lodge a complaint in person .
Carry the original gas allotment communication,last Gas bill ,the communication regarding the change of

Agency, proof of Residence and  photo ID,
You can also get the Sales officer’s mobile number at  the  Gas Agency.

( This will be displayed in the board at the gas Agency or ask the Agency in person.( the same information is available at all Distributor’s office.
Contact the Toll free number for complaints 1800-2333-555.
For other cities,try the same procedure by changing cities in the site mentioned above.

Additional information.

The above toll-free number responds quickly.

Quote your gas connection number/address,Distributor’s name/Address and you get real fast action.

You will get SMS as a reference for Your Complaints.

Action is taken within 24 hours.


and you can browse to get information about various services/products offered, like cooking LPG, support, refill etc.
If your query is still not answered, visit to submit

query/complaint/feedback .
· You can download specification from
The different services offered online are:
· •information about LPG product like specifications, prices etc.
• submit a query or complaint.
•  find emergency numbers.

Approach Indane Gas Customer Care on the phone.

• Dial toll-free 1800-2333-555 for queries, suggestions or complaints.
• Dial emergency numbers listed at for gas leak or other LPG related emergency.

Following are the emergency numbers for major Indian Cities:
Hyderabad- 9963240011
Delhi- 9213993912, 9810084031, 9873417442,9810084031,9873417442,9999748049, 9999748292,9654044738,9811736400, 9654044738, 9811736400, 9810471178, 9810942845
Bangalore- 080-26665877, 080-26664887, 9449074840, 080-41263305, 9449036073,9845393429,9341220232.
Mumbai- 27715225, 27549683, 02525-270772, 02525- 289410. 02521-220965, 02529-256679, 021912-41339, 02141-221230, 02525-240631
Kolkata- 03216-237571, 24458113 / 23988400, 26627270, 23507505, 24357268/1581, 25934440

Approach Indane Gas Customer Care in person.

One can visit the Indane Gas customer service cell or distributor to speak to the customer care executive.
You can find the nearest Indane Gas customer service cell at

Address of Indane Gas Customer Service Cell in major Indian Cities

Corporate Office:
Indian Oil Corporation Ltd,
Corporate Office,
J B Tito Marg,
Sadiq Nagar,
New Delhi – 110049
Tel: 011 – 26260000

Indane Area Office
Indian Oil Corpn. Ltd
2nd Floor, World Trade Center,
Babar Road
New Delhi – 110 001

Indane Area office
Indian Oil Corporation Limited
1st Flr., 254-C, Dr. Annie Besant Road
Worli Colony,
Mumbai – 400 030
Ph: 022-24814170

Indian Oil Corporation Limited
Indane Area Office, IV Floor
Unity Buildings, J C W Road
Bangalore – 560002
Ph: 080-22130421,22239473

34 A Nirmal Chandra Street
Kolkata – 700013
Ph: 033-22364599

IndianOil Corporation Ltd.
Indane Area Office
No.3-6-436 to 438, 2nd Floor
Naspur House, Himayat Nagar
Hyderabad – 500029
Ph: 040-27667277

Thanks to ,


Try this Link .

Please check The Phone Numbers.

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106 thoughts on “How/Where To Complain Indane Gas Problems. Delay,Surrender, Transfer,

  1. T.venugopal says:

    I went to kala gas agency ulunderpet. For gas connection without stove.they refuse to give connection without stove.they ask me to bring me stove with bill. I had showed him my stove which I purchase in shop on year 2013 with original bill .the stove is checked by kala gas mechanic.there is no leakage ,no breakage. Even though stove is good condition .manager refuse to give give me gas connection with out stove.he said you have to purchase stove from kala gas agency if I want connection. So I want to lodge complain regarding this matter


  2. gopi says:

    Dear sir,

    We have submitted all the documents to register the mobile number for IVR gas booking and we have checked the same in near to gas office they have comfirmed 9444484182 is updated in system. But when we book gas in 9444484182 number we are receiving SMS in another number 9940945121 please help us to receive the SMS in 9444484182 itself


  3. pawan kumar says:

    Dear sir,

    We by mistake click on giveup subsidy but we need subsidy. Many time i call and go the agency but no solution provide by him, from begining i did not get any subsidy amount, many time i feel the form but there is no solution give me by agency. Last form fill on 18/08/2015. But still now no solution. Kindly provide solution as soon as possible.

    CUSTOMER NO. : 21792
    CARD SERIAL NO. : 4197127

    A/C NO. : 26326
    ADHAAR CARD NO. : 639177389515



  4. Alok says:


    I want to change my service providing agency from Mira Gas Agency, Swaroop Nagar, Kanpur to Shanti Gas Agency GT Road Kanpur due to poor supply and negligence of the agency. Please guide me in this regard.
    Alok Bajpai


  5. rabindra Prasad singh says:

    I am consumer of ioc and my agency is Kiran gas service samastipur 848101. My consumer no is 003756 and id is37500 0000 2522 3226. I booked for gas on 4-6-15, my booking no 658321 but up till supply can not be made. I also complain to ph no 155233 consumer care repersentetive but salutation can’t done. Please resolved my problem.


  6. KIRANKUMAR.K says:

    KIRANKUMAR says:
    Dear sir
    I am Indian gas consumer, my gas connection no 23061, INDUSHEKHARA GAS AGENCY (INDANE GAS DISTRIBUTOR) CODE NO.7593882 NAIM NAGAR,HANAMKONDA,WARANGAL
    I have booked cyclender 16/06/2015.
    Registered with & cash memo generated no.3000028466 generated date : 22.06.2015.
    But delivery not get today. Can you explain me, how much time taken for delivery.
    Please reply my question.
    I hope you reply me.
    Take action as soon as possible.

    Thanks and regards
    CELL NO : +919642102119


  7. Vikram Singh says:

    3601-8024 tehsil-didihat,distiric-pithoragarh,state-uttrakhand.
    In this area the gas cylienders are not distributed not time and as well as the rupees 10 also taken as a donation by the gas supplier..plz take immidiate action in behalf of it..


  8. Sir Iam a HP Cooking gas consumer in Bangalore. Now I am shifting my activities to Arsikere Taluk Kanakatte village. Where there are no HP Gas dealers.But there are Indane gas Dealers near Banavara Javagal Road, CAN I GET TRANSFER OF COOKING GAS SUPPLY DEALER FROM HP TO INDANE PL Help
    my email ID:


  9. Aruna Giri says:

    Bhakat Gas Agency Haridwar consume no.Cx6612214 Log If 37500 0000 3700 2008 Aadhar no. 495249207317 Bank PNB Haridwar IFSC PUNB0019900 a/c no. 0199000100274791. From April15 log subsidy has not credtd to my above bank a/c Cashmemo dt 27/4/15 & 21/4/ 15 despite of update of all documentary in bank & gas agency. Gas connection was trnsfrd from Kota(Rake) to Haridwar in 2014 after close of Axis Bank a/c at Kota. However subsidy was credited to my above PNB a/c till March15. Request to restore credit of log subsidy to my above PNB Haridwar a/ c from cashmemos from April2015 onwards pl. Aruna Giri Mob 7895220365


  10. naresh katiyar says:

    Hallo sir
    I am Indian gas consumer, my gas connection no 27689, kannauj gas service.kannauj.
    I have booked cyclender 28/04/2015.
    But delivery not get today. Can you explain me, how much time taken for delivery.
    Please reply my question.
    I hope you reply me.
    Take action as soon as possible.
    Thanks and regards


  11. roshan lal safaya says:

    I have booked LPG refil on 01/05/2015. My consumer no is 01500.
    My dealer is maa shakti indane gas agency. Nirsa. Dhanbad. Jharkhand.
    Till date I have not received the. So many verbal reminder made to him.
    Waiting for your reply. My mob no 09931136939.


  12. babulal says:

    i am indane gas consumer. my gas distributor name is sri murugan enterprises-kumbakonam . my query is that gas booking has been cancelled two times after generating cash memo. can you please tell me the reason for cancellation? booking ref no 306550


  13. Dr bibhuti chakravarty 94350 28340 says:

    SIR I am ur customer customer no 5577 name 018880,1600991888007255 isuued b y Red horn gas agency,polla road Nalbari,Assam contact no 03624 221175. SIR this agency is not supplying the gas regularly to the legal card holder consumer because they are selling the gas cylinder in black or in high rate.Many complain has been lodged against them by people on Nalbari but there is no respon from their side.I myself also not getting the gas cylinder last from 50 days


  14. S>SIVASANKARAN says:

    My Indane gas no.18570.My gas distributor is PTCWS Ltd.HO G-133, 133 ist main roadAnnanagar(East)Chennai-6000102.I have booked for supply of gas on 25-4-2015 and my booking no is 2000001524.I am informed that the cash memo 3000002680 is issued and the gas will be delivered in a day or two.Till now the gas is not supplied.I went to the Indane distributor and complianed about non supply of the gas.This I have been doing since three days.The distributor very arrogantly rejects my request to supply.Please intervene and restore gas supply .The last date of supply of gas to me is 4-2-2015. S,Sivasankaran


  15. Ravinder Kumar Bansal says:

    My consumer Gas No. is Mohit Gas Services Amabala City.I booked the gas refilling on18/4/2015vide ref. No.25528.message received on 30.4.2015 that booking stands cancelled.Again I booked the gas on 2/5/2015.refno.258622.for which a message was received on 9/5/2015 that cash memo no. 3000018375 is generated and cylinder be delivered shortly. but instead of this again a message is delivered that the booking stands cancelled.I tried to contact the dealer on his phones but they are not attending the calls. I am unable to visit them all the time.The delivery boy is also not listening properly. I am very much frustratrated and lodge this complaint to instruct the dealer not to Harras us unnecessarily. please do the needful and oblige.
    Thanking you.


  16. sadik batcha says:

    Sir I am sadik batcha, Indane gas customer my customer number is 07348, Thanjavur district, thirubuvanam, agency name is Sri diyagi gas links, My problem is making delay for issuing additional gas cylinder. I applied two months ago, still not yet given to me saying to bring gas stove for repairing and charges will be 750 Rupees. So saying after paying such repairing charges additional cylinder shall be delivered. I complained toll free customer care also, complaint number is 2076191. but not yet solved my problem. Please solve my problems. Thank you.


  17. Swapan Kumar Das says:

    My Consumer No. 635397 , Booking No. 786340 Date. 22/03/2015, Cash Memo No. 3000040827, Distributor’s Name:- Satyam Indane Service, Distributor’s Code. 99198362, Address:- 93, Jan. Md. Ghat Road, Naihati, North 24 Parganas, Shop No.5. I have not yet received my refilled cylinder till today. Now, I request you , please allow me to get my refilled cylinder as early as possible. Thanking you,


  18. Swapan Kumar Das says:

    My Consumer No. 635397 , Booking No. 786340 Date. 22/03/2015, Cash Memo No. 3000040827, Distributor’s Name:- Satyam Indane Service, Distributor’s Code. 99198362, Address:- 93, Jan. Md. Ghat Road, Naihati, North 24 Parganas, Shop No.5. I have not yet received my refilled cylinder till today


  19. sajid mateen says:

    I m from sitamarhi district gas agency name is Rajiv gas consumer no is booking date is 29/04/2015.but I have no gas now.when I connect to agency owner.they do not receive my call from mobile then they switch off his mobile. Yet I have no gas for cooking and suffer please help me


  20. sardha devi says:

    Hallo sir
    I am Indian gas consumer, my gas connection no 23411282, Nandgram, ghaziabad.
    I have booked cyclender 29/04/2015.
    But delivery today. Can you explain me, how much time taken for delivery.
    Please reply my question.
    I hope you reply me.
    Take action as soon as possible.
    Thanks and regards


  21. dilip kumar lohar says:

    sir i am customer of indne gas fron sojat gas sarvice and my indane gas id no is 00036927197 and cash memo no 30000128113 booking no 254143 and and consumer no 21454 but my indane gas cylinder is did not hom delivery and many time my cancellled my cas memo और बुकिग से तीन दिन बाद सिलेण्डर देते हें वो भी दूर लेने के लिए जाना पड़ता हैं घर पर श्री मति अकेली रहती ह तो लाने भी दिक्क़त आती है और डिलेवरी बॉय अपनी मनमानी करता ह और सिलेंडर का होम चार्ज भी नहीं लाने के बावजूद वसूलता ह अत: मान्यवर मेरी आपसे विनती ह की मेरे एस विषय पर आप अपनी पेनी नजर रखते हुए मेरे साथ न्याय करावे
    आदर से


  22. chandrashekhar says:

    Hello sir , I am Chandrasekhar From Gulbarga (Karnataka) i am customer of Indian gas from last one year at basavakalyan bidar dist , Karnataka and now i am getting Transfer to gulbarga and i got transfer on 19/3/2015 . But in gulbarga our consultant dealer is not ready to give connection (SHREYANS AGENCIES GULBARGA) from last one month , i called them and so many time met the dealer but only dealer telling ” no stock ” / ” No regulators stock ” so now how can i lead the family without gas . sir we are 6 no persons in family and daily expenditure minimum 1250 per day but my salary is 8500/month . so i humbly requesting to you sir please take required action urgently.

    Thanking you sir
    9844384067 and 9945490801


  23. Dear Sir/Madam,

    I am a customer of Indane Gas from the Ghulani Gas Service kapurthala(Punjab). I want to inform you. What’s doing wrong gas agency with me. I have booked Gas cylinder 02-04-2015. But still i didn’t get my gas cylinder. I have asked the company many time. When can i get a gas cylinder. Now they speak me vulgarly language.( We don’t have Gas cylinder your booking has been cancelled automatically & company have not stock). I’ll wait your favourable reply.

    Ashok Kumar


  24. My Consumer no-9399843, LPG ID 37500000107110460.I did not got gas delivery on time. Now despite of delivery cylinder gas too delay so in the distributor for gas delivery as early as possible .BOOKING FOR AFTER TWO MONTH.LPG ID 37500000107110460
    FONE NO. distributor:- 05732 -235111, 235222.


  25. My Consumer no-9399843, LPG ID 37500000107110460.I did not got gas delivery on time. Now despite of delivery cylinder gas too delay so in the distributor for gas delivery as early as possible.LPG ID 37500000107110460


  26. Nisar Hossain says:

    I am an old consumer of Indane Gas and served in Indian Army for 30 years. Due my transferable service I had been trasfer my gas connection from one to another from time to time. Now I have been retired from service and has been issued a transfer voucher TV No 8006027562 dt 09 Apr 2015 from Sunderban LPG Distributers, Hasnabad, North 24 Parganas and would like to get continue service from Hingalganj Indane Service, PS – Hingalganj, Dist – North 24 Parganas (W.B). I have visited the said Gas Agency with my TV on 19 Apr 15 for issuing my service. The agency has told me that they are only accept the TV from 01-10 day on every month.
    May I know through you that is there any such obligation where a consumer has to suffer to get the needy service as told by the said agency. Please confirm me by return email. If it is the local order of the agency then issue a suitable directions to accept my TV and issue the connection at an earliest.


  27. Gauri Kant Choudhary says:

    The delivery boy of my gas agency Sona Interprises has delivered a leak cylinder this time. Please solve my problem soon as it is very dangerous. Cnsumet no 36678.


  28. [7:50PM, 4/8/2015] Ravindra Kumar: Sir ! I’m a Customer of Indane LPG under MAHOBA Gas Service And an RTI activist also.First I want to know Something important rules of IOCL through Govt of India My queries are given below -:

    1* How many connection may a customer have at a time in a family with different name and Different ID proof but they live under same House & Address with different kitchens ?

    2*According to Centre Govt of India and IOCL New Delhi May A family as Wife and Husband both have Multiple LPG Connections with their respective name ID proof without legal separation but they live different kitchens during their respective job one as House Wife and Other as Worker ?As I came to know through Dainik News Paper published through Kanpur & Lucknow on 29/12/2012 that No one can surrender any Double Connection in case they have third LPG Connection in the same ID proof and name then they may be Non subsidised with third one without legal procedure .If You have true knowledgeable about it or I need sending an RTI letter. Please Help me as True officer in this matter and send IOCL GOVERNMENT OF INDIA ORDER Photo Copy On my mentioned Email (ravindrak1080@ or in urgent o my Whatsapp by drawn a pictures of GO. Ravindra Kumar MAHOBA ,SFS degree College Lecturer and PhD student of English.
    I hope you will surely send something response ofy questions.
    [12:13AM, 4/9/2015] Ravindra Kumar: Sir,I wish you mention about your Field officer Mr. Anil Shrivatav Ji,Jhansi whose it’s here 9415019140 and your Area office Lucknow Officers Mob. Nos. Mr. Santosh Ji , – 9415019136, Mr. Sarvyagra Srivastav ji,-9415019139, and even Mr. Rakesh Saroj ji – 9415019180 have inspected MAHOBA Gas Service and Your Team & through Mahoba higher authorities found that the Distributor of Insane at Mahoba Gas Service neither supplying cylinders door to door Home delivery nor following the IOCL rules Cash and Carrying since he opened his Gas Agency on 27/01/1989 and in this matter being a guilty of distributor, Mr.Rajendra Gupta 9415145091 fined Charges for Rs. 30,000/-by your Area officers Lucknow for Non Home delivery.
    [12:13AM, 4/9/2015] Ravindra Kumar: In spite of knowing overall activities of MAHOBA Gas Service Your Field OfficerJhansi and Area Officers Lucknow are not listening customers’ grievances for this corrupt Distributor as they are given bribery for ignoring distributor’s corruption.
    [12:13AM, 4/9/2015] Ravindra Kumar: One day on 11 Feb.2015 I asked for supplying Home Delivery at My Home then this distributor made me a call through His Brother for threatening of killing if I ask again for Home delivery door to door as per rules of IOCL Govt of India and On 16/03/15 bookingt of My Consumer No.19014 (Ravindra Kumar Gandhi Nagar ,MAHOBA) cancelled himself on 22/03/15 and re- booked it again on insisting many times he handed over my cylinder in hand without refunded cash and carrying without Supplying cylinders at My Home delivery within seven days.
    [12:13AM, 4/9/2015] Ravindra Kumar: Sir I’m sending MAHOBA Gas Distributor’s brother voice recording and response of Agency owner thereafter Judge it based on my and his recorded voice recording and after your decision I’ll go to the court mentioning all your and your Field Officer’s and Area officers response in this matter as I have prepared to case a file against all involving persons because its grievances mentioned to all higher authorities of IOCL but no response from you and you officers.


  29. naresh jindal says:

    Sir my consumer no. is cx9074409 i submitt my paper to shrma gas company for portability my no. On 04/04/2015 but till now they do not allot my consumer no to me the owner mr. Amit gupta mobile no.9212415454 not receive my call. Their area managr mrs. Preeti gahlot mobile no.9899240215 not receive my call i call both of them about 30 times but they do not recrive the call a singel time custmer jaye to kaha jaye please solve the problem.


  30. Ramesh Waghmare says:

    My consumar no is cx 793231
    booking no is 2000026937
    cash memo no 3000025379
    agency_ surya indane gas bidkin tg paithan aurangabad maharashatra.
    online booking 12march 2015
    cash memo date 21march 2015.
    abhi tak cylendar mila nahi, please give cylendar,my mo, no 9623389697


  31. Ramesh Waghmare says:

    My consumar no is cx 793231
    booking no is 2000026937
    cash memo no 3000025379
    agency_ surya indane gas bidkin tg paithan aurangabad maharashatra.
    online booking 12march 2015
    cash memo date 21march 2015.
    abhi tak cylendar mila nahi, please give cylendar,


  32. Gayasuddin Ansari says:

    My complaint against Ruby gas agency, Bagaha, Distt – Westchamparan, Bihar, that till I didn’t get subsidiary amount in my account.


  33. y.padhmavathamma says:

    I had a indane gas connection at sri krishna gas agency, peddatippa samudram(P.T.M), Chittoor dist, consumer no was 816681. My aadhar no (676404730792)was uplodded at that gas agency. My connection was transferd to vinayaka gas agency,rayachoty,,kadapa(new con no16844).but on that time my aadhar no not deleted there. The ďistibuter not give respance.plese delete my aadhar no in old agency.


  34. ABDUL LATEEF says:

    my consumer 21550
    booking ref. 601884 dated 11-3-15 still not received cylinder yet. even I went to agency directly and speak to staff but they didn’t satisfactory reply and speak rudely.
    pls take necessary action to delivered cylinder smoothly in future.
    thanking you
    best regards


  35. Sujeet rajput says:

    My customers id 16195 delivered gas on dated 4-2-15 having cash memo 3000078258 still I not getting Subsidity
    Neel gas company does not respond me
    So please help me what I do?


  36. My Consumer no-8422 and distributor code-177164 .I did not got gas delivery on time. Now despite of delivery cylinder gas too delay so in the distributor for gas delivery as early as possible.


  37. shailendra kumar singh says:

    my customer no. cx9794991 booking no. 216880 cash memo no. 3000052764 but not deliver gas cyclender now.please inform him for delay delivery.


  38. anil kumar bhakta says:

    My consumer no AT 10944 .my adi pruf
    Anil kumar bhakta but gas conetion pepper
    Anil kumar .so I requested to you please copret this maiter and add the tital in my gas agency no 0612-2263148
    Anil kumar bhakta
    Rajiv nager raid no 8d .Patna 800024
    No 9431006660


  39. ashish debnath says:

    respect sir
    with due respect and humble submissioni beg to state that i am ashish debnath s/o gour ch debnath p-o&vill-chhoygharia p.s-bongaon dist-24-porgons to information you that i am consumar of your gash service in bongaon gash service.consumar no-24263.i.o.c no-4284428.have not any refill mor then41days after date of booking. refill man delivary destarb every month.then receive their refill how is it jastified. so i think our refill has gon in black market. so you are requested take a necessary action.
    so i would fervently request you to kindly take necessary staps. so that i canyet back my refill every month time to time date of boking. for which i shall remein ever greatfull to you.
    thanking you. your faithfully
    ashish debnath.
    phon no-9733641900
    booking date-04-09-14
    consumar no-24263
    bongaon gash service.


  40. ashish debnath says:

    respect sir
    with due respect and hamble submission i beg to state that i am ashish debnath s/o gour ch debnath p.o&vill chhoy gharia p.s bongaon dist-24pgs to informarion you that i am consumar of your gash service at bongaon gash service.our consumar no-24263.i.o.c no-4284428.have not delivart any refill more then 41days after
    date of booking.refill man gash delivart destarb every month.then receive their refill how is it justified. so i think our refill has gon in black market.
    so i would fervently request you to kindly take necessary i can gat back my refill every month time to time date pf booking.for which i shall remain ever gratful to you.
    thanking you your faithfully
    ashish debnath
    booking date.04-09-14.
    consumar no-24263.
    indane gash service bongaon.


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  42. Ashwin says:

    All the mentioned numbers are outdated none of the telephone number works except Toll Free even i got no response as i called them at 8:30PM
    City Bangalore


  43. Naveen says:

    Amazing responce :

    Chennai numbers for you to get the help :


    Indian gas incharge – venkatesh -9445433064

    04424339238 – land line

    Indian gas incharge – 9445070295 – Ravi


  44. Virendra Rai, Kesoram Rayon, Nayasarai, West Bengal says:

    Sir: My name is Virendra Rai, Consumer No.0596,Sv.No.345207 dt.30.10.1997,TV No.21403540000251 dt.08.04.13.
    I had got my connection transferred from B.T.P.Employees Co.Opt.St.Ltd,Tribeni,Hooghly (Code 96020058) to Ghagipur (UP). Unfortunately, I could not submit my paper there and come back here in Kolkata,W.B. I contacted Officer-in-charge,customer service cell,Indane area office at Nirmal Ch.Street,Kolkata. My TV was forwardedto Chirodeep Gas Agency,435 Dumdum Park,Kolkata on 06.11.2013. M/s Chirodeep got online confirmation from the previous agency. As per their statement they donot find any response while uploading the information in the Indane server. They called me and have handed over the TV to me.
    Now at this point of time I do not know what am I supposed to do in the matter except some prompt solution from your end. It is becoming very difficult for me to meet both ends meet even after a genuine consumer of Indian Oil Corporation.
    My earlier querry in this regard a couple weeks back still remains unanswered.
    My mobile no. is 9831903920, email address:
    I hope to receive a prompt and positive response from you.


  45. NARINDER KUMAR says:

    My gas cylinder not delivered yet after more than 17 days of booking with Indane gas at kesari gas ludhiana.Booking number 379708 dated 9.11.13
    My last delivery of gas cylinder also took 27 days from the booking date.


  46. Myself Birendra Nath Mukherjee residence of Kasba Rathtala.My INDANE distributor is GOLDEN FAME.On 13th NOV-13 i book a refill but till now i haven’t receive yet.I called up to there land line no for further en-quire but giving excuse that not enough supply he simple gave me a date of supply after a month.And the behavior of the staff is very bad.So i arg for to take action against this.


  47. Sree Kala Menon says:

    My name is Sreekala Menon. I reside in Guruvayoor. The indane dealer over here ie Sree Guruvayur Indane Services spoils the name of this sacred city. whenever I wanted to book one They will never be free. always engaged, If at all the call is connected , they will take phone and keep it down I have seen it personally. My customer number is 21209. When we go there and book they say that minimum 60 days is required for us to get a refill. Our connection is very old. We have asked for a second cylinder 10 months back but still they are not at all taking any interest . Please do some thing for this at the earliest.


  48. ravinder singh says:

    respected sir/madam it is kindly request to you that m/s ambay enterprises yamuna nagar haryana indanel.p.g distributor is total cheat person he always cheating with their customer , large no. of black marketers sitting with the owner. and he provide them delivery coupon at very high price. with these delivery slips these black marketers go to the godown and carry clynder in large quantity(9 to 20 clynder). there is not checked the copy by delivery man. the attitude of the owner and is employee is not right. they always insult the customer. if any one try to ask any question about his delivery they start misbehave with them.but the black marketers always sitting inside with the owner, owner take 4to 5 copies and give them delivery slips. there is not fix time of supply gas.after 10.00a.m the delivery slips are closed by the owner. and godown also close 10.30 or but open for black marketers please take strictly action against this agency owner and its staff. thanking yo


  49. sunil yadav says:





    Sonarpur, Kolkata – 700150.

    Sub:- Non delivery of Refill.

    This is for your kind information that I sri Anandamoy Mondal, Gazetted Officer, Government of West Bengal, is the consumer of your Gas service vide consumer no. – 22493, have not delivered any Refill more than one month after date of booking.
    It is also inform you that Refill booking date :- 13th September,2013 vide booking no. – 541919 and cash memo no.- 10435 on 26th September,2013 and date of delivery for booking date 19.09.2013 ( as per electronics system)but till date I have not received any refill but whose booking date after 13.09.2013, they receive their refill “HOW IS IT JUSTIFIED”.
    So I think my refill has gone in BLACK MARKET.
    So, you are requested to take necessary action pl.
    Thanking you,

    Consumer no. – 22493)
    Copy to :-
    1) CHIEF AREA MANAGER, Indian Oil Corporation Ltd., Indane Area Office,
    3rd Floor, IBP House, 34A, Nirmal Chandra Street, Kolkata – 700013, (West
    Bengal, for reputation & transparency of IOCL and Electronics system, he
    is kindly requested to take necessary action and requested to inform me
    through email – otherwise all system like to be bogus
    to people.

    Consumer no. – 22493)


  51. Bhanu Teja says:

    Dear sir, As we took Indane gas connection in Prakasam district at Anitha Gas Agency, Bestavaripeta. My father has shifted to Guntur in JUNE. Till now our gas connection has not transfered. If any of us asks owner about this he always says INTERNET IS NOT WORKING. We all fed up with his behaviour . My father is a middle class employee. It is terrible in house with out Gas cyilinder. The connection is on my mother name by Ch.Vani Lakshmi. Consumer no. AI000288. We didnt receive any message from him. So, piease make him to transfer gas connection. My family members hope that you will talk to him and transfer our connections back.


  52. Thomas PL says:

    Cosumer No.27643 of Indane gas.of M/s Surya gas agencies Kochi Kerala.
    Agency not delivering gas booked on 22nd Aug.vide booking until now and not lifting phone to make inquiries.customer is in deep dilemma due to the indifferent attitude of the agency. Could you do something to find a solution to this problem as it is common to all


    • As I have said in the post and in the comments column, please get in touch with the Company’s Sales Officer, whose name and Phone number will be displayed in the Distributors office.
      If you do not get action, meet the area office,Zonal office whichever is available in your town.
      You may also lodge a complaint in the Interactive Phone number you use for booking gas, select complaints option, record your grievance.
      You may also do this in their Helplines mentioned in the post/posts.


  53. Ashok Batta says:

    Dear Sir,
    My INDANE LPG (Domestic) Consumer No. is 12211. Distributor is Vijay Rattan Enterprises,(EAST DELHI). On Sep.29,2013,We installed a fresh cylinder. It started leaking immediately. Instantly, Called the EMERGENCY SERVICE AT 10 PM. Person visited namely Mr. Satinder Pal Singh at 11 PM. After thorough Checking of Cylinder, he Established the profuse Leakage- He Stated Pin of Cylinder is FAULTY & he is unable to change it. He Gave in writing vide Complaint No.24282 saying “Cylinder’s Pin Leaking-Cylinder to be changed by the AGENCY”. Since MORNING Repeatedly Calling the Distributor/Agency unrelenlessly, could talk to them only in the evening. After plenty of busy tones,(It seemed that all the Phones were put-off the hooks), they (First, Ms. Anu, banged the phone,without listening & then after repeated calls, Mr. Rajesh-Did not divulge their full name despite asking), Both Replied VERY RUDELY & OFFENCIVELY, INABUSIVE LANGUAGE. They categorically Said, We will not change the Cylinder, despite Service Engineer’s Report.
    Please Note Accordingly.
    Ashok Batta, Advocate,
    C/O Justice R.K.Batta(R)
    Member, National Consumer Redressal Commission.
    Dated:- 30th Sept.2013.


  54. VINOD says:

    I am a customer of Indane and a resident of Kuttippuram, Malappuram, Kerala. Con No 19672. Distributor : Vasudha Gas Services, Kuttippuram 679571. I have booked for a refill cylinder on 19/7/2013 and even after 50 days the distributor is not able to supply refill. Such willful delay has becomes a regular practice. the last supply was on 1/7/2013, many complaints made… no reply. suggest what to do? sales officer’s number is in out of coverage! rang up to Area office Calicut, no action has taken so far.


  55. I would like to place a complaint against Nataraj Enterprises in Yelahanka New town Bangalore 106.The connection is in the name of Alfred R Victor and refill booking was done on 2nd Aug 2013 and I received a msg on 13th aug that the cylinder would be delivered shortly .I have been waiting till today 6th sept and there is no sign of any delivery.when I reached them over after several calls they tell that it was booked only yesterday and then what about the two msgs I received registration and delivery?


  56. Hari Ram Prasad says:

    I am consumer of indane gas distributor of Avtaar Flame Center at Ludhiana (Punjab). and my consumer number is AT-15780 of Hira Ram prasad. The name mistake in Idane gas distributor record Hira Ram Prasad instead of Hari Ram Prasad, I am submitted the Id proof of Hari Ram Prasd but here clerical mistake of Hira ram prasad, Now to suggest me for name correction processor.

    Thanking you,


    • Please contact the Sales officer,whose address will be displayed in your Distributor’s office.
      In case he fails to respond contact the Regional ofice at the numbers I have provided under Consumer Forum category;you may check the information in the Post itself.


  57. ganesh says:

    im a indane gas consumer…..
    my agancy name is jyoti enteprices, agapura, hyd
    weneva i visit the office for the query relatd to my gas cylinder the response frm the membr i get always is 0%…..recntly some days bfore i visitd the office to take the query ralating to LPG subsedary..
    firstly i askd to the lady sitting at buking countr she was nt even to here my words, i waitd fr some time than i askd one more lady sittng beside her this lady she just doesnt knw so she said me to ask her the bside lady , i again askd the lady whu sat in frnt to the computer, the lady response was such a aggressive even than also i continued to ask the complete info but the lady was nt ready to tel the complete info…, i movd and askd the another man whu was at bside me..

    i jst want to request the higher authority of indane gas please take the action on it and provide some appropriate help to us……


  58. Deepak Kumar Mohapatra says:

    Dear Sir,
    My name is Deepak Kumar Mohapatra. I have a gas connection on my mothers name( Sushila Mohapatra .My mother is residing with me. The consumer no is 23207. which is comes under Venkatasai gas agency, Madhapur, hyderabad-500081. ( ph-040-23110572)
    I had gone to transfer the connection on my name. So I had contacted to customer care on phone about the transfer procedure & transfer charges. They advice me meet to local indane gas dealer & there will be around Rs 100 rupees have to pay as per transfer charges. When I went to My gas dealer at Venkatasai gas Agency , They gave me a kyc form, & two affidavit form & told me there will be extra amount need to pay them as per new gas connection cost. Then I again contacted to customer care & noticed them about the fact, They told me, You have a coneccetion on your mothers name then why extra amount ? only transfer charges should be pay only. not pay extra amount. So plz help me sir. I requesting you Please inform to Venkatasai gas Agencies & Solve my problem

    Thanking for you.
    Deepak kumar Mohapatra


    • Please contact the Sales officer of the IOC, whose name will be displayed in the Gas Agency premises.
      If he does not respond positively, contact the Regional Office,Hyderabad/Secunderabad.
      Simultaneously you can lodge a complaint in the IOC web site.


  59. azeem says:

    Indane gas agency in shorapur is not providing to door delivery cylinder. Peoples are come to take cylinder in own risk if you think about safety human rights if you now safety value of human first pariority is safety


  60. rajesh says:

    I, Rajesh Thapa got transfered from Bikaner (Con. No. at bikaner is 10303) and termination voucher – 8001073988 dt 18 Mar 2013, SV No 508681480 dt 28 jul 2010 from Dist Code 115734, AWWA Bharat Gas , 524 ASC Bikaner, c/o 56 APO to Gangtok, Sikkim. Here in Gangtok I have apply for connection at Indane, ASC Gas Gangtok and submitted application with TV for my gas connection. when apply for confermation. Folowing error show “TRN SV process error show”, so we are unable to proceed.
    Pls. Help Me.


    • I think this is a software or data Input error,
      Please contact Bharat Gas regional office or sales Officer, whose name will be available at the Bharat Gas gas Agency.
      By the way, please check if Bharat Gas connection is transferable to Indane.
      I do not think it is possible unless there is a special arrangement for Sikkim.
      If they have Bharat Gas Agency at Gangtok, please apply there


  61. Masood Alam says:

    I am Masood Alam, My indane gas connection no 9062 at Lucknow, Shankar gas . The regulator is not seting with cylinder. so I have complaint on 21.6.2013 but no response till now. It is fact that Shankar Gas is providing domestic cylinder for commercial purpose.


  62. Sathiyaseelan says:

    My consumer no. is 17240 of sathya indane gas agency, tenkasi. We have booked for refill on 18.5.2013. For every refill we book, there is delay in recieving, perhaps more than 10 days every month.. wt to do..Moreover many at times, no one will attend the call…


  63. deepak sen says:

    my indane gas connection no B 17852 is leakage at allahabad, plz take emergency action, where my old mother and father alone


  64. rahul raj says:

    yovr service is very very poor..
    i have transfer my connection from hp to Indane gas last 3 month ago still I haven’t get..


  65. Shankara Sharma . B says:

    I am having Indane gas connection under consumer number : 14534 and the distributor is M/s Coorg Gas connection and their distributor number is 117528. they changed my pass book with new one and they collected Rs. 45/ for this book and I had to pay. When asked for receipt they said there is no receipt for this .. This cost is not even mentioned in the book. When this is supplied by the company , i need clarification. .


    • I understand that the dealer collect a Document Charge.
      True, it is not correct.
      Kindly complain to to Indane at the Helpline.
      I refused to pay and got away without paying in Bangalore.


  66. Hi, i am serving in Army and i transfered a Indane LPG connection from Delhi to Chidambaram (Tamilnadu) Sri Subham Gas Agency. Due to non availability of Ration Card i had submitted some documents likes name removal documents from old ration card my self and my wife alongwith address proof and identity proof. I got new connection from Gas Agency. Now the agency locked the connection and asked ration card for booking cylinder. i am facing difficulties by this matter.The Govt of Tamilnadu state stopped the issue of ration cards further orders. Please give me some suggestion to relief from this problems.


    • There is a provision for non ration card holders to file an affidavit to the effect and be notarized.
      This is acceptable to the Gas Companies,
      In case of difficulty’ check with Indane Sales Officer, whose number will be displayed in the Agency.
      Also contact Indane Helpline.
      If you still have problems contact Indane Regional office Chennai.
      I do not foresee any problems.
      If you have an Aadhhaar Card or electoral ID, it would be easy.
      Please keep me posted.


  67. Dinesh Kumar says:

    My consumer no. is 5298 and distributor is Rashmirathi Enterprises, Kankarbagh, Patna. I booked for refill on 19.03.2013 (order no.397190). I am yet to get delivery of LPG. My repeated call at tel no. 06122353545 remains unresponded. Pl help.


      The Phone number you have quoted in your comment seems to be incorrect
      Please ring up this office or visit this office .
      Carry your Gas Book,Voucher if you have and proof of ID and Residence.
      Talk to the Sales Officer/Consumer Help/ the Area Manager.

      2.Or Contact toll free no. 1800-2333-555.
      3.f your query is still not answered, visit to submit

      query/complaint/feedback .
      · You can download specification from
      The different services offered online are:
      · •information about LPG product like specifications, prices etc.
      • submit a query or complaint.
      • find emergency numbers.


  68. We had transfer our gas connection from nainital to hyderabad but due to some reason we donnt wont to follow this transfer so how will we get our gas connection back in nainital ( indane gas)


    • Technically it is not possible and it is not also correct.
      However you may apply for a new Gas connection in some one else’s name-with necessary documents with an affidavit that the person has no connection -(other than the one in whose name name the present connection is)
      You may surrender the present Gas connection.


  69. MAH TALAT says:

    My consumer CGS21595 of Chow Gas Service. The complaint no.18002333555 is not responding is continuously showing busy. The gas is still not delivered after ten days.


    • is this Indane?
      If so, please follow steps mentioned in my blog.
      If in Chennai contact Regional Office Nungambakkam.
      If other places contact the regional offices if they are located there or contact the sales Officer whose phone number will displayed at the gas Agency


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