Posts Tagged ‘People’s Health Movement’
The Government of Karnataka has introduced “Guarantee of Services to Citizens’ under i a bill passed by the Karnataka State Legislature in 2011, to provide guarantee of services to citizens in the State of Karnataka within the stipulated time limit for citizen related services as mentioned in the schedule in tre Bill ”
The scheme launched in April 2012, has been a success with over 8 Lakh grievances attended to till date within the stipulated time and people were surprised that they could receive the services due to them with the Officers asking them periodically whether their grievances were resolved.
Link is provided at the end of this Blog.
“This Act will help you to avail the citizen related services mentioned in the Act within the stipulated time. Whenever the request for the service is made, you shall receive a receipt an acknowledgement slip with GSC number. This ensures that your request for service shall be processed within the specified days. With the help of the GSC number, you can monitor the status of your application on this web-site. You can also check the status of your application by sending an SMS from your mobile phone. In case if your application is rejected or if the service is not provided within the stipulated time, you may file an appeal to the next officer for redress your grievance.”
In the GSC website, you can get information on the GSC Act, about the departments, the services offered by each of these departments and the forms and procedure involved to request the service. You can track the status of your service request with the help of the GSC number provided to you at the time of submission of your request.”
The ‘Competent officer’s an officer appointed by the Government who shall be empowered to redress the grievance in the service and to impose compensatory cost on the public servant defaulting or delaying the delivery of service in. The Competent officer shall have the power to hear appeal against the orders passed by any designated officer.”
“If there is a delay or default in delivering any of the services or rejection of the service, then you may file an appeal to the competent officer within the specified time limit against the acknowledgement received by you at the time of submitting the application. The competent officer will hear the appeal and redress your grievance within the specified time. You can claim the compensatory cost from the designated officer who fails to deliver the service within the stipulated time. The designated officer shall be liable to pay you the compensatory cost.”
“In case of any delay or default in delivering the service, you can seek a compensatory cost at the rate of twenty rupees per day for the period of delay subject to a maximum of five hundred rupees per application, in aggregate from the designated officer.
On processing your service request you will be informed through an SMS to your mobile phone. You can also track the status of your service request through this web-site or by sending SMS
At the time of submission of your service request to the designated officer, you will receive a acknowledgement with an GSC number. This guarantees that your service request is processed within the specified time limit. You can track the status of your application online using this web-site. You can also check the status of your application by sending an SMS from your mobile phone in the prescribed format.
If you are not convinced by the decision of the designated officer then you may file an appeal to the competent officer within 30 days from the date when the decision was taken. In case if you disagree with the order of the competent officer, you can submit the appeal directly to the appellate authority as a second appeal within 30 days from the date on which the decision was made.
The procedure to avail the service varies from service to service, so for details on the procedure to avail the service, click on the Forms and Procedure option available in the main page of this website and select the Department and the Service for which you intend to view the procedure. The procedure for availing the service will be displayed.
The documents to be attached or the fee to be paid varies from service to service. So for information on the documents to be attached and the fees to be paid for each service, check on the web-site ‘Service and Procedure’ option”